General FAQ about ThePokies62.net Casino
Are you licensed by a governing body?
Yes, we are licensed by the Curacao government under sublicense N.V #365/JAZ to offer casino services in certain regions around the world. The Pokies62 net operate under strict guidelines set by regulatory bodies, including auditing of both our cashflow and casino systems to prevent manipulation and ensure prompt payouts to players.
Are your games fair?
Yes, we partner with licensed game providers who undergo strict audits by independent third parties to ensure the RNG (Random Number Generator) is unbiased and completely random. We prioritize building a trust-based relationship with our players, so fair games are a non-negotiable element of our casino platform. Our live casino tables are also subject to extensive auditing to maintain the highest standards.
What happens if the game freezes while I am playing it?
In most cases, if the game crashes, you can go back into it, and it will restore your previous session so you can continue where you left off. Alternatively, the game may be played to the end on the server. If your device freezes or you lose your internet connection, this can happen. If you suspect that your game has not been restored, please contact our friendly support staff, and we’ll verify your previous gameplay using our internal systems.
Can I use a VPN to get around region-blocked games?
Yes, you can use a VPN to bypass region-blocked games. We believe it is a player’s right to access the latest games and providers, and if they have blocked your region’s access, we don’t see any harm in using a VPN. This sets us apart from most casinos out there.
I can’t open a game. What should I do?
Often it could be a problem with your internet connection or possible maintenance on the game provider’s servers. In any case, we would advise you to clear your internet cache and cookies and restart your browser. If there is still no change, please contact our friendly support staff, and we’ll troubleshoot the problem using our internal systems.
How do I take a screenshot to send to support?
A screenshot can help our support staff see what’s on your screen when a problem occurs. On a PC, the easiest way to do this is by using the Print Screen button on your keyboard and pasting it into Microsoft Paint or a similar program.
For Android, press the power and volume down buttons at the same time to save a screenshot to your gallery. For IOS, press and release the home button and the side button or sleep/wake button simultaneously, depending on your model.
Here are the rewritten FAQ about Account ThePokiesnet
How do I create an account?
To create an account, simply click on the “Register” button located in the top right corner of the webpage and fill in the required details.
What should I do if I forget my password?
Don’t worry! Contact our support staff via live chat or email, and we’ll help you reset your password so that you can get back to playing in no time.
Can I change my email address?
No, unfortunately, we do not allow players to change their email addresses. If you are locked out of your email or if it has expired, please contact our support staff, and we’ll do our best to help you.
Can I create more than one account?
No, players are strictly limited to one account per IP address. If you accidentally created multiple accounts, please inform our support staff as soon as possible so that we can help you.
What currency can I use to play on ThePokies?
The default currency for our platform is AUD, and we currently only support this currency. If you are from New Zealand, please note that your deposit will be charged in AUD, and your card provider will apply the appropriate conversion rate.
Deposits and Withdrawals FAQ’s
How do I make a deposit?
Making a deposit on our platform is easy and only requires you to be signed up and logged in. You will see a deposit button in the top right-hand corner, click on it and enter your deposit amount. You will then be taken to our secure checkout screen, protected with SSL encryption, where you can enter your credit card details and your deposit will appear instantly in your casino account. If you have any problems, you can contact our friendly support staff via live chat.
Do you charge a fee for deposits?
No. Unlike some casino operators, we think it’s only fair that we pay the fees on our end, so you will be happy to know that no fees should be taken from your deposit. However, on rare occasions, some banks might charge a fee, but as far as we are aware, this has not happened.
What’s the minimum I can deposit?
The minimum amount you can deposit is currently $20 AUD.
How do I make a withdrawal?
Making a withdrawal is simple, and we only require minimal details from you. To request a withdrawal, visit the cashier section under your account and click on “withdrawal”. There, you can enter your local bank account details, and we will get the money to you as quickly as possible.
How long do I have to wait for my withdrawal to be processed?
We pride ourselves on processing withdrawals in a timely manner, so you can enjoy your winnings. In all cases, your withdrawal will be processed within the same day, but you can be assured that due to our local banking infrastructure, you won’t need to wait for any international transfers like other operators. The money will go straight into your account. Depending on your bank, the first withdrawal can take up to one business day, but most will receive payment instantly.
FAQ about Bonuses
What is a bonus?
A bonus is an additional amount of money that can be added to your account based on specific criteria, such as making a deposit or participating in a promotion. However, you will be required to wager the bonus amount a certain number of times before you can withdraw it as real money. This is usually around 30 times the bonus amount, but this may vary depending on the promotion.
How do I claim a bonus?
To claim a bonus, you will need to verify your mobile number by entering it into the form provided and clicking “Send Code”. You will then receive an SMS containing a verification code, which you will need to enter into the field provided. Once you have verified your mobile number, you can access the Rewards menu in your account and choose the bonus you would like to claim.
How do I know how much of the bonus I have to wager?
You can track the progress of your bonus wagering requirements by checking the wager progress bar in the Rewards menu of your account. This will show you how much you have wagered so far and how much you have left to wager before you can withdraw the bonus funds as real money.
What are the terms and conditions of the bonuses?
To find out more about the terms and conditions of our bonuses, please refer to the “Bonus Terms & Conditions” section in the Rewards menu. This will provide you with all the information you need to know about the specific bonus you are interested in, including the wagering requirements, expiry date, and any other important terms and conditions.
Safety and Security FAQ
Q: Are my personal details secure?
A: Yes, our site uses world-leading SSL encryption technology and the most up-to-date standards to ensure sensitive information is transmitted securely, keeping you and your credit card details safe.
Q: Do you require verification documents when withdrawing funds?
A: No, in 99% of cases, we will never ask for any verification documents. However, if we suspect fraudulent activity or the use of fake details or payment methods, we reserve the right to ask for verification documents.
Responsible Gambling FAQ
Q: Can I close my account?
A: Yes, if you feel like you need to close your account due to problem gambling, please let our support staff know in live chat, and we will ensure that you can no longer gain access.
Q: Can I have my account suspended temporarily?
A: Yes, we encourage safe and responsible gambling. If you need a break from the gambling scene, please speak to our friendly support staff, who will put a suspension on your account for a period that you specify. Please note that this period is non-negotiable, and you will not be able to access your account before the time period in all cases.